WHO WE ASK...

Each month, from across Canada, approximately 60 names are randomly selected from those insureds who have had their claim concluded in the previous month. Survey letters are sent out from the Assistant Vice President of Claims to both personal lines clients and commercial clients who have suffered property (home and business loss or damage) or auto-related claims.

In 2007, we surveyed 596 of our insured claimants. More than 41% of our clients took the time to respond to our questions. Those who did respond rated our claims service at 97.04%!

WHAT WE ASK...

Each of The Sovereign's insureds who receive our Claims Service Satisfaction Survey are asked to answer the following questions and indicate whether they are "Very Satisfied, Satisfied, Dissatisfied or Very Dissatisfied".

1. Were you contacted within 24 hours of your broker reporting your claim to Sovereign General?
2. Was the claims process explained to you?
3. Were all your questions answered clearly and in a professional manner?
4. Were all your telephone calls/correspondence responded to promptly?
5. Were you satisfied with the service provided to you?

Additional space is provided for comments.

THANK YOU TO OUR PARTICIPANTS!

To our insureds who have provided feedback on our claims service - thank you! Your responses and comments help us maintain our standard for prompt, efficient, professional "exemplari" claims service. As a token of our appreciation for the time our insured claimants take to provide their feed back on our Survey questionnaire forms, each month we draw a name from all those who have returned surveys that month - the winner receives a special thank-you gift from The Sovereign.