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Here
are the steps to guide you through the process. Staff at each
level has full authority to address your concern.
Step 1
Speak to your broker if you have questions about your policy,
rates or insurance coverage. If you have a concern about a claim,
discuss it with your claims adjuster.
Step 2
If the problem is not resolved to your satisfaction, ask to
speak to the Regional Manager
or Claims Manager.
Step 3
If the matter is still unresolved, ask
to speak to the Vice President - Region Operations, Member of
the Executive Management Team or Compliance Officer.
Contact Information
The Sovereign General Insurance Company
140, 6700 Macleod Trail SE
Calgary, AB T2H 0L3
Toll Free: 1-800-661-1652
Telephone: (403) 298-4200
Fax: 1-866-754-0128
Email: service@sovgen.com
Other avenues of appeal
The General Insurance OmbudService (GIO) is a national organization
dedicated solely to the resolution of complaints about insurance.
For the insurance industry, it is the final authority for the
resolution of disagreements between clients and their insurance
companies.
When disagreements occur, GIO's neutral professional mediators
and experienced customer service officers help insurance companies
and their clients work toward a solution that is in the best
interest of both parties in a fair, independent and impartial
environment.
Please note that you must follow Steps
1 to 3 before General Insurance OmbudService (GIO) will agree
to mediate. For more information, visit the GIO
web site.
Email us and general inquiries
We are at your service to respond to any inquiry you may have,
to better service your needs, please select the appropriate subject
you wish to inquire about.
- Compliments
- Positive feedback lets us know that we're doing things
right, motivates our employees and reinforces our commitment
to "exemplari" service.
If you have had a positive experience or believe that one
of our employees has gone that "extra mile" for you, please
share your comments with us.
Email: service@sovgen.com
Fax: 1-866-754-0128
If none of the above suits your needs, please do not hesitate
to click here and email us with a general inquiry.
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